Privacy Policy
Last Updated: 1st September 2024
Elana Collection ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information necessary to provide our products and services. The types of personal information we may collect include:
- Name
- Contact details (e.g., email address, phone number, postal address)
- Payment information (e.g., credit card details, billing address)
- Purchase history
- Any other information you provide through our website, social media, or in person.
2. How We Collect Personal Information
We collect personal information in various ways, including:
- Directly from you when you place an order, subscribe to our newsletter, or interact with us through our website or social media.
- Automatically when you use our website through cookies and other tracking technologies.
- From third parties where it is relevant to our services and where you have authorized the collection or where the law permits us to do so.
- Directly from you when you place an order, subscribe to our newsletter, or interact with us through our website or social media.
- Automatically when you use our website through cookies and other tracking technologies.
- From third parties where it is relevant to our services and where you have authorized the collection or where the law permits us to do so.
3. Use of Personal Information
We use your personal information for purposes including:
- Processing and fulfilling your orders.
- Communicating with you about your orders, inquiries, or any issues related to our products and services.
- Sending you marketing communications, offers, and promotions (you can opt out at any time).
- Improving our products, services, and customer experience.
- Complying with legal obligations and protecting our legal rights.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers who assist us in operating our business (e.g., payment processors, shipping companies, IT support).
- Third parties where you have given consent or where disclosure is required or authorized by law.
- Government authorities if required by law or to protect our legal rights.
- Service providers who assist us in operating our business (e.g., payment processors, shipping companies, IT support).
- Third parties where you have given consent or where disclosure is required or authorized by law.
- Government authorities if required by law or to protect our legal rights.
5. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies. To do so, please contact us using the details provided below. We may require verification of your identity before providing access or making corrections.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review the privacy policies of any third-party sites you visit.
9. Complaints and Concerns
If you have any concerns or complaints about how we handle your personal information, please contact us using the details provided below. We take all complaints seriously and will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be effective when posted on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Elana Collection
496 Lyons Rd West,
Five Dock, NSW, 2046,
Australia.
info@elanacollection.com.au
0401 813 480
Elana Collection
496 Lyons Rd West,
Five Dock, NSW, 2046,
Australia.
info@elanacollection.com.au
0401 813 480